Operating Entity

Telos Cart is an authorized retail e-commerce platform registered and managed by Telos Digital Commerce Ltd. (Trade License & BIN compliant) headquartered in Dhaka, Bangladesh.

Statutory Law Jurisdiction

All customer data capture, storage, and handling protocols strictly conform with the Information and Communication Technology (ICT) Act 2006 (amended) and statutory consumer digital guidelines issued under Bangladesh law.

• Commercial trade confidentiality for all buyers
• Zero monetization, leasing, or selling of personal profiles
• Lawful cooperation restricted only to court-ordered statutory warrants

Customer & Identity Records

When you register or place an order, we record your legal name, verified Bangladesh mobile number (+880), contact email, and delivery address (division, district, upazila/thana, and drop point).

Sensitive Financial Information Exclusion

Telos Cart never stores card primary account numbers (PAN), CVV/CVC codes, OTPs, or mobile financial service (bKash/Nagad) PINs. All payment processing occurs entirely via PCI-DSS Level 1 compliant gateway gateways (SSLCOMMERZ) over 256-bit TLS pipelines.

Hardware & Device Audit Logs

For purchased high-value electronics, we record IMEI numbers and manufacturer serial codes matched with your invoice for authorized warranty claim verification and anti-theft records.

Order Fulfillment & Logistics

Your delivery address and phone number are dispatched to certified courier hubs to facilitate doorstep drops across all 64 districts of Bangladesh.

Automated Dispatch Alerts

We transmit automated SMS and email notifications detailing shipment milestones, consignment IDs, OTP delivery codes, and courier rider phone numbers.

Distributor Warranty Registration

Serial entries are relayed to authorized brand regional distributors (Apple, Samsung, Sony, Asus, etc.) solely to validate valid warranty start timestamps in service center databases.

National Courier Contractors

Operational delivery partners (e.g., Steadfast, Pathao Courier, RedX, eCourier) receive only minimal necessary shipping tokens: recipient name, contact number, and street location.

Payment Gateway Operators

Online transactions are redirected to SSLCOMMERZ gateway endpoints authorized by Bangladesh Bank with end-to-end tokenization.

Zero Commercial Marketing Resale

We maintain a binding corporate guarantee: customer contact registries, shopping histories, and device telemetry are never shared with advertising broker networks or third-party telemarketers.

Encryption Standards

All data in transit is encrypted using 256-bit TLS 1.3 protocol. Customer credentials and passwords are encrypted at rest using industry-standard salted hashing algorithms.

Role-Based Access Controls (RBAC)

Customer records are accessible only by credentialed fulfillment officers on a need-to-know basis, protected by hardware-token Multi-Factor Authentication (MFA) and automated access audit logging.

Data Retention Timelines

Transactional invoices and tax records are retained for mandatory statutory periods prescribed by the National Board of Revenue (NBR) before secure automated purge routines.

Right to Rectification & Access

You may view and modify personal profile details, secondary phone numbers, and delivery addresses at any time through your authenticated account profile.

Right to Account Erasure

Customers may request permanent deletion of their account profile and marketing identifiers by contacting our data desk, subject only to non-erasable statutory financial audit records.

Marketing Preferences

You can opt out of non-transactional marketing communications and newsletters at any moment via your account preferences or one-click email unsubscribe links.

Official Compliance Contact

For formal inquiries regarding our data protection standards or to exercise your rights under Bangladesh consumer protection guidelines, contact our dedicated legal desk.