Platform Ownership & Scope

By accessing, creating an account, or purchasing merchandise on Telos Cart (operated by Telos Digital Commerce Ltd.), you unconditionally accept to be governed by these Terms & Conditions.

Eligibility & Capacity to Contract

You must be at least 18 years of age or possess legal parental authority under Bangladesh Contract Law to execute binding transactions or Cash on Delivery (COD) orders.

• Mandatory accuracy of submitted contact credentials (+880 phone & address)
• Strict prohibition of automated bot orders or artificial scraping
• Compliance with consumer trade directives of the Ministry of Commerce

Pricing Transparency & VAT

All prices listed on Telos Cart are denominated in Bangladeshi Taka (BDT) and inclusive of statutory Value Added Tax (VAT) under National Board of Revenue rules unless explicitly marked otherwise.

Payment Channels & Verification

We accept Cash on Delivery (COD) nationwide, alongside SSLCOMMERZ gateway payments (bKash, Nagad, Rocket, Upay, VISA, MasterCard, Amex). Prepaid orders receive instant digital confirmation.

Order Cancellation & Stock Outages

In the rare event of inventory discrepancy or manufacturer recall, Telos Cart reserves the right to void an order and initiate an immediate 100% refund to the original payment channel within 48 hours.

Delivery Turnaround Times

Dhaka Metropolitan orders are dispatched within 24 to 48 hours. Nationwide deliveries spanning all 64 districts arrive within 48 to 72 hours via premium courier networks with milestone SMS updates.

Pre-Payment Security Inspection

For Cash on Delivery orders, you are entitled to inspect external security seal integrity and parcel conditions in the presence of the delivery rider prior to handing over payment.

• Factory tamper-evident holographic seal must be intact
• Box barcode & serial must match SMS dispatch advisory
• Immediate refusal allowed if external carton shows severe transit damage

7-Day Replacement Guarantee

If a product arrives dead on arrival (DOA), defective, or misaligned with advertised specifications, submit an RMA claim within 7 calendar days of physical delivery.

Mandatory Unboxing Video Protocol

For premium devices (smartphones, laptops, precision audio), a clear, uninterrupted video recording of box seal opening and initial boot-up serves as immediate proof for claim approval.

Reversal & Refund Timelines

Approved returns initiate doorstep courier pickup. Digital refunds to bKash, Nagad, or bank accounts are cleared within 3 to 5 business days following technical warehouse verification.

Authorized Regional Distribution Warranty

Every device carries authentic manufacturer warranty coverage valid across official brand service centers in Bangladesh (e.g., Apple, Samsung, Sony, Asus, Xiaomi).

Warranty Exclusions

Manufacturer warranties do not cover accidental liquid immersion, physical cracked screen damage, unauthorized hardware tampering, or software flashing non-official ROMs.

Liability Cap

To the maximum extent permitted by Bangladesh law, Telos Cart's aggregate liability for any order shall not exceed the actual purchase price paid for the specific item in dispute.

Arbitration & Governing Law

Any unresolved commercial dispute shall be referred to amicable settlement first, and failing that, submitted to arbitration in Dhaka under the Arbitration Act 2001 of Bangladesh.

Official Communication Channels

For any inquiry concerning these Terms & Conditions or order disputes, contact our dedicated legal and support desk during business hours.